Privacy Policy

01Information We Collect

When you contact us, request a quotation, or submit documents for translation, we may receive the following information, depending on your request:

• Your name and contact details, such as your telephone number and email address.
• Details of the requested service, the source and target languages, and project information.
• Documents and files you submit for quotation assessment or service delivery.
• Personal information contained in the documents, which may include identification details or academic, professional, financial, or health information.

Please send only the information and documents necessary to fulfill your request. If the files contain information about other individuals, please ensure that you are authorized to share it with us.

02How We Collect Information

We receive information that you provide directly through website forms, email, telephone, WhatsApp, or when dealing with our office.

03How We Use Information

We use information only to the extent necessary for the following purposes:

• Responding to inquiries and identifying service requirements.
• Reviewing documents and preparing quotations.
• Performing the requested translation, proofreading, and editing services.
• Communicating about orders, delivering files, and following up on feedback.
• Managing our relationship with clients and fulfilling relevant legal obligations.

We use your information and documents to provide the service you request or to comply with legal requirements, and we seek your consent when required. If the information necessary for your request is not provided, we may be unable to determine the price or perform the service.

04Document Confidentiality and Data Sharing

We maintain the confidentiality of your documents and their contents and allow access only to authorized persons, to the extent necessary to provide the requested service.

We may share necessary information with service providers who assist us in fulfilling your request or operating our systems, subject to obligations to protect your information and maintain confidentiality. We may also disclose information if requested by a competent authority in accordance with applicable laws.

We do not use your documents in advertising or display samples of our work without your permission.

05Data Protection

We undertake to implement appropriate organizational and technical measures to protect information against unauthorized access, use, or disclosure, taking into account the nature of the information we handle.

06Data Retention and Disposal

We retain your information and documents for the period necessary to provide the service and comply with legal requirements. Once they are no longer needed, we take appropriate steps to delete them or remove information that identifies you, unless a longer retention period is required by law.

You may contact us to inquire about the retention period applicable to the information associated with your request.

07Your Personal Data Rights

Subject to applicable laws and their conditions and exceptions, you may request to:

• Know how your personal data is processed and for what purposes.
• Access your personal data and obtain a copy of it.
• Correct inaccurate data or complete or update it.
• Have data that is no longer needed destroyed.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights or submit a privacy-related complaint, please contact us using the details below. We may request appropriate information to verify your identity before acting on your request.

08Third-Party Services

If you contact us through WhatsApp or email, those services process information in accordance with their own privacy policies. We recommend reviewing those policies before sending documents containing sensitive information.